Individual Factors

This group of factors includes income levels and other individual factors such as disability. It goes without saying that income levels and affordability are among the main contributory factors to the current levels of financial exclusion. Consumers on lower incomes may simply not be able to afford financial services or may be priced out of the market due to market practices such as risk-based pricing. Other examples include consumers with restricted mobility being denied access to banking services if branches close down.

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